CANCELLATION PRIOR TO SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at hypesocialism@gmail.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.

RETURN POLICY

• All purchases of all items through us are not eligible for a refund unless it is our fault, such as a mistake in size, color, model, or authenticity of a product sold.
• Refunds are not applicable within 5 normal days of receiving the products. We will not accept any form of exchange, return, or refund beyond this period.

IMPORTANT NOTE:

• Manufacturing or minor defects are not eligible for exchange, return, or refund at all times. Most of our branded products are hand-stitched and handmade. Some minor stitching inconsistencies are normal and are not considered defects. Leather texture and color may be slightly inconsistent due to the natural texture of the leather itself. Glue stains and black dots on sneakers are also not considered defects.
• Products to be returned or exchanged must be in original condition, with undamaged packaging, and with price stickers, hang tags, etc., still attached (if applicable).
• We reserve the right to refuse any returns that do not comply with the above criteria.
• Please note that all extra charges incurred in an exchange (e.g., shipping costs, duties, and taxes) are the customer’s responsibility. This includes the requirement to pay the additional re-shipping fee. We will exchange items returned to us within 5 normal days from the received date, subject to stock availability.
• We do not refund any shipping expenses paid by the customer for returns unless it is our fault that the return or refund has to take place.
  
  

Return/Exchange Address

• Receiver Name: HYPE SOCIALISM (RETURNED)
• Contact Number: +6016-288 0807
• Address: M-1-48, First Floor, City Mall, Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia.
  
  

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us at hypesocialism@gmail.com within 12 hours upon your order submission.

If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes between 1-3 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.

EXCHANGE

All purchases of READY STOCKS items through us are eligible for exchange within 5 normal days of receiving the products.

All purchases of PRE-ORDER items are not eligible for exchange unless in the cases where it is our fault for example mistake in size, color, model or authenticity of a product sold.